Betvis FAQ – All Your Questions Answered

You must be at least 18 years old to open an account and place any kind of bet or play any game on Betvis. This isn't just Betvis policy — it's a mandatory requirement under international gaming licences and the foundation of responsible gaming.

Date of birth is mandatory at registration and is verified. If someone provides a false date of birth and is later caught during verification:

• Your account will be closed immediately.
• All balances in the account — both real money and bonuses — may be forfeited.
• Age is confirmed during KYC verification by matching your National ID card or birth registration certificate.

A note for parents: use parental controls on shared devices at home and keep an eye on your child's online activity. If you suspect a minor is using an account, contact us immediately at support@betvis.best.

Betvis does not charge any processing fee on withdrawals. That means if you withdraw ৳1,000, the full ৳1,000 goes directly to your bKash or Nagad account. However, the payment provider itself may apply its own transfer charges, which are set according to that company's own policies.

Regarding withdrawal limits:

• Minimum withdrawal: generally starting from ৳500, may vary by payment method.
• Maximum daily withdrawal: standard accounts have a set limit; VIP members can withdraw higher amounts.
• KYC-verified accounts have higher withdrawal limits and faster processing times.
• BKash and Nagad withdrawals typically arrive within 24 hours; bank transfers may take 1–3 business days.

To withdraw from a bonus balance, the associated wagering requirements must be met. Bonus terms are listed on the offer page in advance.

Betvis's policy allows only one account per person. Opening multiple accounts with the same identity document is strictly prohibited. However, two people in the same household — such as a married couple or two siblings — may each open their own account, provided they use their own separate national ID and mobile number.

However, there are a few things you should know:

• If multiple accounts are created from the same device or IP address, Betvis's system can detect this and flag it as suspicious activity.
• The same payment account (such as a single bKash number) cannot be used across two separate Betvis accounts.
• The welcome bonus can only be claimed once per identity document.

If you're unsure, check with support before opening an account. Getting caught risks having all accounts closed and your balance forfeited.

The minimum deposit at Betvis depends on your payment method, but generally you can deposit from as little as ৳200 via bKash, Nagad, and Rocket. For bank transfers and cards, the minimum may be slightly higher.

A few important things to note:

• Minimum deposit via bKash: ৳200 (approximate; subject to change based on current rates).
• Minimum deposit via Nagad: ৳200.
• Bank transfers generally require a minimum of ৳500 or more.
• A minimum deposit is required to qualify for the welcome bonus — this is clearly stated on the bonus offer page.
• Don't forget to select the bonus option when making your deposit.

For the most accurate and up-to-date limits, check the Cashier section of your account — each payment method's limits are listed separately there.

Yes, Betvis gives you full freedom to temporarily or permanently close your own account. This is an important part of our responsible gaming policy.

There are two options:

• Self-Exclusion (Temporary or Long-Term): Go to the "Responsible Gaming" section in your account settings to activate self-exclusion for 6 months, 1 year, or permanently. During this period, you will not be able to access your account and no promotions will be sent to you.
• Permanent Account Closure: To permanently delete your account, email support@betvis.best or let us know via live chat. The team will complete the process within 24 hours.

Before closing your account, make sure there is no remaining balance — if you have withdrawable funds, take them out first. Once permanently closed, it may no longer be possible to open a new account using the same details.

There are a few common reasons why an account gets locked. Knowing the cause makes it easier to fix.

Reason 1 – Repeated incorrect password attempts: Entering the wrong password 5–6 times in a row will temporarily lock your account for security reasons. It usually unlocks automatically after 30 minutes to 1 hour. In the meantime, you can also reset your password — just click the "Forgot Password" link and get an OTP on your mobile.

Reason 2 – Pending Verification: After submitting your KYC documents, some features may be restricted until verification is complete.

Reason 3 – Security Alert: If unusual activity is detected, Betvis may temporarily lock the account on its own.

For the fastest resolution to any issue, live chat is your best option. Introduce yourself with your name and mobile number, and the support team will look into the cause and resolve it right away. Most issues are sorted within 15–30 minutes.

Yes, Betvis's mobile site is fully self-sufficient — even without the app, you can do everything through your phone's browser. Whether you use Chrome, Firefox, or your phone's built-in browser, simply open betvis.best and the mobile-optimized site will load.

What you can do on the mobile browser:

• All slots and Live Casino games run without any issues.
• Sports Betting and live betting — fully supported.
• Deposits, withdrawals, checking bonuses — everything is covered.
• Account settings, self-exclusion, and limit controls — all in one place.

That said, downloading the app does come with a few extra perks — such as push notifications, faster loading, fingerprint login, and a home screen shortcut. But if you prefer, the browser gives you the full experience just the same.