Betvis Terms & Conditions — A Complete Guide to Using the Platform

These terms and conditions apply to all services on the Betvis platform. Whether you access Betvis via the website, mobile app, or any other channel, the same terms apply.

Betvis operates under Bangladesh and international gaming licenses. All activities are conducted in compliance with applicable laws and the directives of relevant regulatory authorities.

Who Can Use This

• You must be 18 years of age or older.
• You must register under your own identity — creating an account in someone else's name is not permitted.
• Residents of countries where online betting is prohibited are not permitted to use the platform.
• You must be of sound mind and capable of making informed decisions.

Each member at Betvis is permitted to hold only one account. If a single individual is found to have multiple accounts, all associated accounts are at risk of being permanently closed and any remaining balances may be forfeited.

What you need to register

• Full legal name — must match your national ID or passport.
• An active mobile number — required for OTP verification.
• Accurate date of birth — required for age verification.
• A valid email address — required for important notifications.

KYC Verification

For security purposes, Betvis may request KYC (Know Your Customer) verification at any time. A copy of your national ID and a photo may be required, particularly for large withdrawal amounts. Withdrawals may be on hold until KYC verification is complete.

Keeping your account secure is your own responsibility. You should never share your password with anyone. If you suspect unauthorized access to your account, contact Betvis Support immediately.

Betvis currently accepts deposits via bKash, Nagad, and other approved payment methods. Minimum and maximum deposit limits may vary by payment method, and up-to-date information is always available on the platform.

Deposit Terms

• Deposits must be made from a payment account registered in your own name.
• Deposits from third parties are not accepted and will be returned.
• Deposits are usually credited instantly; if there is a delay, please contact support.

Withdrawal Terms

1. Withdrawal requests for standard accounts are processed within 24 hours.
2. VIP members receive priority payments within 3 hours.
3. Large withdrawals may be delayed if KYC verification is not completed.
4. Withdrawals may only be made to the same payment method used for the deposit.
5. Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.

Betvis regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, which are detailed on the offer page. The general rules are outlined here.

General Bonus Rules

• Bonuses have a claim deadline — once expired, the bonus is cancelled.
• A new bonus generally cannot be activated while another bonus is still active.
• Some games do not allow bonus funds to be used for betting, or bets placed with bonus funds may not count toward wagering requirements.
• If you request a withdrawal before meeting the wagering requirements, the bonus and any winnings derived from it will be forfeited.

How Wagering is Calculated

Say you receive a ৳1,000 bonus with a 20x wagering requirement. That means you need to place a total of ৳20,000 in bets before the bonus is released. The ৳20,000 refers to your total amount wagered, not your total winnings.

Bonus Abuse

Claiming bonuses through multiple accounts, taking bonuses in family members' names, or engaging in bonus arbitrage all constitute violations of Betvis's bonus policy. Betvis reserves the right to close all associated accounts if such activity is detected.

Separate rules apply to Sports Betting, live betting, casino games, and jackpot games on Betvis. The specific rules for each game or betting market can be found in the relevant section. General rules are outlined here.

Sports Betting

• Bets cannot be cancelled once placed, unless the match itself is cancelled.
• If a match is abandoned or postponed indefinitely, the bet will be voided and the original stake returned.
• Betvis reserves the right to void any bets placed at abnormal odds due to system or technical errors.
• In live betting, no bet is accepted after the result has been confirmed.

Casino Games

• All games operate under RNG (Random Number Generator) certification.
• If a game is interrupted due to a technical fault, results up to the last successfully completed round will remain valid.
• If your connection drops mid-game, the system will automatically complete the round and credit the result to your wallet.

Betvis reserves the right to suspend or permanently close an account without notice in the following circumstances. These measures are taken to protect the overall security of the platform and to safeguard honest players.

Reasons Your Account May Be Closed

• Registering with a false identity or fraudulent information.
• Operating multiple accounts.
• Abuse of the bonus system.
• Use of automated betting software.
• Suspicion of money laundering or illegal financial transactions.
• Filing fraudulent chargebacks or payment disputes.
• Threatening or harassing other members.

If an account is suspended, the balance will be preserved during the investigation. If the member is cleared, both the account and balance will be fully restored.

If You Want to Close Your Account Yourself

Any member may request to close their own account. Contact our support team and your account will be closed once any outstanding balance has been settled.

Betvis believes gaming is for entertainment, not a solution to financial problems. That's why we operate a robust responsible gaming framework.

Tools Available to Members

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set time limits for continuous gaming sessions.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
• Self-Exclusion: The option to permanently self-exclude from the platform.

Betvis enforces a strict age verification policy to protect minors from gaming. Any account found to belong to a minor will be immediately closed and all associated transactions will be voided.

Betvis takes all complaints and disputes seriously. Our goal is a fair and effective resolution process.

How to Submit a Complaint

1. First, notify the support team via live chat or email.
2. Support will provide an initial response within 48 hours.
3. For complex cases, we aim to provide a final resolution within 7 business days.
4. If you are unsatisfied with the resolution, you may escalate the matter to the licensing authority.

Limitations & Disclaimers

Betvis will not be liable for losses caused by temporary service interruptions due to technical issues, third-party service failures, or unavoidable circumstances. However, affected members will be actively considered for reasonable compensation in such situations.